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Active Incident
Zimbra Hosted Email Platform - Network Service Error for Some UsersOperational

Incident Status

Operational

Components

NRTC Managed Services Hosted Email and SPAM Filtering

Locations

NNS


December 22, 2025 10:50AM EST
INVESTIGATING

We are investigating reports of errors when attempting to send mail via the Zimbra Hosted Email platform. A subset of users are receiving an error message indicating a "Network Service Error" most often when attempting to send messages via webmail or email client.

December 22, 2025 11:01AM EST
INVESTIGATING

Setting the Status for this service to "Degraded Performance".

December 22, 2025 11:26AM EST
IDENTIFIED

Engineers have identified a substantial increase in queries to the name servers used by the SMTP module of the Zimbra Hosted Email platform. Additional resources are being deployed to mitigate the contention causing errors when attempting to send messages.

December 22, 2025 12:09PM EST
IDENTIFIED

Additional resources for the DNS infrastructure supporting the Zimbra Hosted Email platform are currently being tested before they are added to the production environment. Once in-line, these additional systems will help distribute the DNS load currently impairing user's ability to send email.

December 22, 2025 1:55PM EST
IDENTIFIED

Additional name servers have been deployed to the Zimbra Hosted Email platform to alleviate "Network Service Errors" seen by some users when trying to send email through the platform. The team continues to investigate the overall issue to identify a durable fix for the overall problem.

December 22, 2025 3:25PM EST
MONITORING

Additional resources added to the DNS system for the Zimbra Hosted Email system have significantly increased the responsiveness of the SMTP servers. We are monitoring the systems closely and ask members to please notify us of any abnormal behavior in the email platform.

App Portal

Operational


CrowdFiber

Operational


CrowdFiber - Atlanta

Operational


DNS

Operational


MyBackup

Operational


ManageEngine Service Desk Plus

Operational


NRTC Managed Services Administrative Office

Operational


NRTC MS Help Desk & CSR Support Service

Operational


NovaSupport

Operational


NovaSubscriber

Operational


NRTC Managed Services Hosted Email and SPAM Filtering

Operational


OpIntel

Operational


NRTC MS Network Monitoring

Operational


SecurityCoverage Software Products

Operational


Scheduled Maintenance

Christmas and New Years Holiday ClosingPlanned Maintenance

Schedule

December 25, 2025 8:00AM - December 26, 2025 6:00PM EST

Components

NRTC Managed Services Administrative Office

Locations

NNS

Description

Greetings, The NRTC Managed Services Administrative office will be closed Thursday, December 25th, and Friday December 26th, in observance of the Christmas holiday. NRTC Managed Services will reopen Monday, December 29th, at 8 AM EDT. We will also be closed on Wednesday, December 31st and Thursday, January 1st, in observance of the New Years Day Holiday. NRTC Managed Services will reopen Friday, January 2nd, at 8 AM EDT. The help desk is manned 24/7/365. Help desk will remain open during this time. If you need to contact the help desk supervisors, email ccleads@neonova.net or dial 919-473-5069  Please note that if you have NRTC Managed Services CSR, they will be closed during the same period in observance of the holiday. To contact the 24/7 NOC Team, you may submit a support request by emailing servicedesk@nrtc.coop or dial 877-636-6682 or 919-460-3330, and select option 5.  Thank you,  NRTC Managed Services 

External Services

AWS EC2

AWS Route 53

Azure

Elastic Cloud

PagerDuty