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All Systems Operational

App Portal

Operational

CPanel

Operational

DNS

Operational

KeepIt

Operational

ManageEngine

Operational

MyCommunity

Operational

NRTC Managed Services Administrative Office

Operational

NovaDesk

Operational

NovaSupport

Operational

NovaSubscriber

Operational

Spam Filtering

Operational

ViewLocal/YourStream

Operational

XML/API

Operational

Zimbra

Operational

Scheduled Maintenance

Schedule

March 9, 2022 5:00PM - 5:00PM EST

Components

Zimbra

Locations

NNS

Description

To improve the security of our email services and combat spam, we will be reducing the residential email sending limits on our email platform. These limits are similar to those for other popular email services such as Gmail and Outlook.com. These changes will reduce the potential for abuse while allowing residential subscribers to use the email platform for its intended purpose. The vast majority of your subscribers will not be impacted as the new limits greatly exceed those needed for typical use. For users in need of higher limits, there are a variety of services expressly built for mass mailing. Most of these services also provide useful features such as analytics and A/B testing. You can learn more through an online search, which will return articles such as this one: Top Bulk Email Services for Small Businesses (softwaretestinghelp.com) If you have any questions, please contact your Customer Advocate by replying to this email or at ms-custsvc@nrtc.coop. Thank you, The NRTC Managed Services Team

Schedule

October 4, 2022 5:00AM - 7:00AM EDT

Components

Zimbra

Locations

NNS

Description

Greetings, On Tuesday, October 4th, 2022, Synacor Network Operations will be performing a scheduled OS upgrade to our Load balancers. Upgrades will be performed on each node, but not simultaneously. Failover will be done to keep traffic running. Access to Services may be intermittent during this window. Regards, NRTC Managed Services 919-460-3330 opt 5