Header Image
Active Incident
Microsoft Azure Access IncidentDegraded Performance

Incident Status

Degraded Performance

Components

NRTC Managed Services Administrative Office, NRTC MS Help Desk & CSR Support Service

Locations

NNS


March 23, 2023 9:06AM EDT
[Investigating] We have been notified of an issue with Microsoft Azure authentication. This is impacting access to several Microsoft applications. The Help Desk is still operational for taking calls and assisting customers. We are currently investigating the cause and mitigations.

March 23, 2023 9:32AM EDT
[Identified] This morning Microsoft has announced that it is experiencing problems with its Conditional Access policies that are causing our Geofiltering policy to block user logins as if they are in a blocked region. Microsoft has released a statement regarding this issue available here: https://twitter.com/MSFT365Status/status/1638878984225329155?cxt=HHwWhsDUyZjwu74tAAAA (Twitter: @MSFDT365Status), and are currently working on reverting a change on their end that should resolve the issue.

App Portal

Operational

DNS

Operational

MyBackup

Operational

ManageEngine Service Desk Plus

Operational

NRTC Managed Services Administrative Office

Degraded Performance

NRTC MS Help Desk & CSR Support Service

Degraded Performance

NovaSupport

Operational

NovaSubscriber

Operational

NRTC Managed Services Hosted Email and SPAM Filtering

Operational

Scheduled Maintenance

Scheduled MaintenancePlanned Maintenance

Schedule

March 28, 2023 5:00AM - 7:00AM EDT

Components

App Portal, NovaSupport, NovaSubscriber

Locations

NNS

Description

We will be performing software updates of multiple systems. These systems may not be available during the maintenance window.