February 2, 2023 2:53PM EST
[Investigating] Our engineers are investigating performance issues with NovaSub. We have seen some strangeness with user access levels. We are at this time investigating what is impacted as our testing and investigations are yielding different results and are trying to find a root cause to this issue to resolve it quickly. We have not at this time seen any issues with configurations that are pushed or pulled by our onsite server that server RADIUS or DHCP. As we work through the issue, and know more we will provide further updates.
We apologize for the inconvenience that this may cause.
February 2, 2023 3:28PM EST
[Monitoring] Our engineers have resolved a replication issue with our database and we are now seeing NovaSub's performance back to normal. We are currently monitoring to ensure everything is in working order. Thank you for your patience and understanding.
February 2, 2023 3:31PM EST
[Monitoring] Our engineers have resolved a replication issue with our database and we are now seeing NovaSub's performance back to normal. We are currently monitoring to ensure everything is in working order. Thank you for your patience and understanding.