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Active Incident
NovaSub PerformanceOperational

Incident Status

Operational

Components

NovaSubscriber

Locations

NNS


February 2, 2023 2:53PM EST
[Investigating] Our engineers are investigating performance issues with NovaSub. We have seen some strangeness with user access levels. We are at this time investigating what is impacted as our testing and investigations are yielding different results and are trying to find a root cause to this issue to resolve it quickly. We have not at this time seen any issues with configurations that are pushed or pulled by our onsite server that server RADIUS or DHCP. As we work through the issue, and know more we will provide further updates. We apologize for the inconvenience that this may cause.

February 2, 2023 3:28PM EST
[Monitoring] Our engineers have resolved a replication issue with our database and we are now seeing NovaSub's performance back to normal. We are currently monitoring to ensure everything is in working order. Thank you for your patience and understanding.

February 2, 2023 3:31PM EST
[Monitoring] Our engineers have resolved a replication issue with our database and we are now seeing NovaSub's performance back to normal. We are currently monitoring to ensure everything is in working order. Thank you for your patience and understanding.

App Portal

Operational

CPanel

Operational

DNS

Operational

KeepIt

Operational

ManageEngine

Operational

MyCommunity

Operational

NRTC Managed Services Administrative Office

Operational

NovaDesk

Operational

NovaSupport

Operational

NovaSubscriber

Operational

Spam Filtering

Operational

ViewLocal/YourStream

Operational

XML/API

Operational

Zimbra

Operational

Scheduled Maintenance

Residential Email Sending Limit ChangesPlanned Maintenance

Schedule

March 9, 2022 5:00PM - 5:00PM EST

Components

Zimbra

Locations

NNS

Description

To improve the security of our email services and combat spam, we will be reducing the residential email sending limits on our email platform. These limits are similar to those for other popular email services such as Gmail and Outlook.com. These changes will reduce the potential for abuse while allowing residential subscribers to use the email platform for its intended purpose. The vast majority of your subscribers will not be impacted as the new limits greatly exceed those needed for typical use. For users in need of higher limits, there are a variety of services expressly built for mass mailing. Most of these services also provide useful features such as analytics and A/B testing. You can learn more through an online search, which will return articles such as this one: Top Bulk Email Services for Small Businesses (softwaretestinghelp.com) If you have any questions, please contact your Customer Advocate by replying to this email or at ms-custsvc@nrtc.coop. Thank you, The NRTC Managed Services Team